Privacy Policy

VisionDigit is digital signage: a dashboard where a business builds what its screens show, and player apps that display it. This policy covers the dashboard at app.visiondigit.com and the VisionDigit player on Android, Android TV, Fire TV, Samsung Tizen, LG webOS and the web.

1. Information we collect

From the business that holds the account:

• Account details: name, email address, company name, and billing information.
• The content uploaded to be shown on screens.
• Usage of the dashboard, and error logs.

From a screen running the player:

• Device information needed to run and support a screen: model, operating system version, app version, display resolution, network status and IP address.
• Proof of play: which item was shown, on which screen, and when. This is how a business bills an advertiser and proves a campaign ran.
• Location, only on a screen its owner has put into mobile billboard mode (a vehicle): coordinates recorded alongside the plays. It is off by default, it is not collected on fixed indoor screens, and the account holder turns it on.

The player has no camera or microphone access. It does not detect, measure, identify or photograph the people who walk past a screen.

From a customer of a business using a waiting room:

• The phone number, and the name if asked for, given when taking a number in a queue — used to text that person their ticket and their turn, and nothing else.

2. How we use it

• Running the service: sending the right content to the right screen.
• Showing a business its own reporting, and billing its advertisers.
• Billing and subscription management.
• Service notifications, such as a screen that has gone offline.
• Answering support requests.
• Detecting and preventing fraud or abuse.

We do not use any of it for advertising profiles, and we do not track people across other apps or websites.

3. Sharing

We do not sell personal data. We share it only with the providers needed to run the service — cloud hosting and storage, payment processing, and the text-message gateway that delivers waiting-room texts — and where the law requires it. Each business's data is kept separate from every other business on the platform.

4. How long we keep it

Account and content data is kept while the account is active, and personal data is removed within 30 days of account deletion except where the law requires us to keep it. A waiting-room phone number is kept only as long as that visit needs it and is then removed. Proof-of-play and location records are kept for the reporting period the account holder chooses.

5. Security

Data is encrypted in transit and at rest, access is restricted to the people who need it, and credentials stored for a business's own integrations are encrypted and never displayed again after they are saved.

6. Your rights

Depending on where you live, you may ask to see, correct, export or delete your personal data. Account holders can do much of this in Account Settings; for anything else, write to us. If you gave your phone number to a waiting room, that business is the one holding it, and we act on its instructions.

Deleting your account and data sets out the steps, and what is removed and kept.

7. Children

VisionDigit is a tool for businesses and is not directed at children. We do not knowingly collect personal data from children.

8. Cookies

The dashboard uses essential cookies for signing in and keeping a session. There are no third-party advertising cookies. The player apps use no cookies at all.

9. Changes

If this policy changes in a way that matters, we will say so here and date it, and tell account holders by email.

10. Contact

Privacy questions and data requests: [email protected]. Support: [email protected].