Last updated: September 27, 2026
This page explains how to delete your VisionDigit account and the data held with it. VisionDigit is published by BereTEK and covers the dashboard at app.visiondigit.com and the VisionDigit player apps on Fire TV, Android TV, Android, Samsung Tizen, LG webOS and the web.
Your account is then scheduled for deletion and removed after 30 days. You are signed out straight away. If you change your mind during those 30 days, write to us and we will stop it.
Email [email protected] from the address on the account and ask us to delete it. We answer within 30 days.
Deleting your user account removes:
It does not delete the content that belongs to the business: screens, playlists, uploaded media, waiting rooms and proof-of-play records are owned by the organization, not by you, and other members keep working with them. To delete an organization and everything in it, the account holder should email us at the address above and say so.
We keep records we are legally required to keep, such as invoices and tax records, for as long as the law requires. Backups are cycled out within 30 days.
If you want some of your data removed but want to keep your account, email [email protected] and say what should go. This is also the route for asking to see, correct or export your data — self-service export is not available yet, so we do it for you.
If a business took your phone number for a waiting room, that business holds it and decides about it. Ask them, and they can have it removed.
A screen running the player stores only its pairing token and the content cached for playback. Unpairing the screen from the dashboard, or uninstalling the app, removes it from the television. The player has no accounts of its own and asks viewers for nothing.
Privacy and deletion requests: [email protected]. Our full Privacy Policy explains what we collect and why.